Great software solves problems. But when you pair a great product with exceptional support, it becomes something more. It integrates into your workflow, becomes part of your team, and starts driving value beyond the function it was originally designed to serve.
That’s exactly what we’ve set out to build at Azami.
We’re proud to share that our Renewals System was recently named “Best Customer Support 2025” by Software Advice, one of the Gartner Digital Markets platforms. It also holds an average rating of 4.7 out of 5 stars across Capterra, GetApp, and Software Advice.
This recognition means a lot to us. It reflects years of effort — not just to improve a product, but to rethink what it means to support global IP professionals in a truly meaningful way.
Support is More Than Service
At Azami, we don’t see support as a reactive function. Support is part of the product. It’s what gives users confidence in every action they take. It’s what makes automation safe, makes data actionable, and ensures that deadlines are never missed.
The Renewals System is a clear example of that philosophy in action. It’s built to give users complete transparency over their global renewal workflows, while also removing the friction that used to come with complex jurisdictional differences and unpredictable pricing.
We’re not just solving renewals. We’re helping firms maintain control, stay compliant, and eliminate risk — and we’re doing it in a way that customers have consistently praised for both its reliability and simplicity.
Building Solutions That Work the Way You Do
What makes this moment meaningful isn’t just the award. It’s that the award reflects how we’re evolving our platform to meet real operational needs in IP management.
The Renewals System was one of the first modules we launched. Over time, we’ve refined it with better fee transparency, faster processing, portfolio-level visibility, and smarter alerts. It’s now being used by firms and corporates around the world as the foundation of their renewals operations.
At the same time, we’ve continued to strengthen our Filing Network, and introduced entirely new modules like PRM and our new IP Translations and Localization Engine — both built from scratch to address gaps in partner management and patent translations.
Everything is connected through the iPeer OS, which brings all these tools together in a unified, data-driven platform for managing global IP work.
iPeer OS
What Each Module Delivers
At the heart of Azami is iPeer OS — our unified operating system for global IP management. It’s the foundation that connects everything across your filing and renewal workflows.
With iPeer OS, you can move seamlessly from quote generation to instruction to post-grant renewals, all in one environment. It brings together real-time data on partner performance, pricing trends, and reciprocity insights, enabling smarter decision-making at every step. And with integrated automation and a consolidated One-Bill experience, it significantly reduces the manual effort and complexity involved in managing multi-jurisdictional IP portfolios.
Filing Network
Choose the right agent for every case, backed by real data on responsiveness, pricing, and expertise.
- Multi-country quotes with clear line items and FX control
- AgentMatch scores to compare performance and fit
- Unified instructions and invoice workflows
See how the Filing Network improves agent selection and global filings
Renewals System
Our most established module, and now award-winning. It gives IP professionals a streamlined way to manage renewals across 130+ countries with confidence.
- PTO-validated due dates and confirmation tracking
- Bulk renewal actions across jurisdictions
- Transparent, audit-ready fee structures
See how our Renewals System simplifies global IP maintenance
PRM (Partner Relationship Management)
Available directly inside iPeer OS, this module brings structure and insight to how you manage your global network.
- One dashboard to track quality, pricing, responsiveness, and reciprocity
- Analytics that show partner impact on revenue, efficiency, and retention
- Better partner selection and backup planning
See how PRM turns your partner network into a strategic advantage
TLC Engine
Azami’s AI-powered patent translation engine, developed in-house for the IP industry.
- Drafts aligned with patent-specific language and local rules
- Faster turnaround with fewer edits
- Confidential, compliant, and secure by design
See how the TLC Engine accelerates accurate patent translations
Committed to Innovation and Transparency
This award is a milestone, but it’s just the beginning. We’re committed to continuously improving every module in the Azami platform. We listen closely to our users and we build based on what they need — not just what the industry has grown used to.
More importantly, we’re staying focused on one of the biggest challenges in IP: solving the data asymmetry that makes international collaboration inefficient and opaque.
That’s why transparency, automation, and user control are built into every Azami solution — from quotes and renewals to partnerships and translations. When IP professionals can see what’s happening across their entire workflow, they can make better decisions, deliver better results, and spend less time fixing avoidable problems.
If you’d like to see how iPeer OS — or any of our modules — can streamline your global IP operations, we’d be happy to show you. Schedule a demo and experience the platform in action.
