We create solutions that empower IP businesses to collaborate with global partners in a way that creates the results they desire. Our vision is to create an industry in which IP professionals have all the information they need to build successful relationships with their partners, globally.
Mat Leave Replacement
We are located in the brand-new Azrieli Office building in Modiin, right next to the Azrieli Mall and just steps away from the train station!
As the main contact for our key customers, your role is crucial in building lasting partnerships. You'll focus on nurturing relationships, addressing concerns, and finding solutions to meet their needs. Your job includes meeting revenue targets by exploring opportunities for additional sales. You'll work closely with internal teams and outside partners to ensure our customers are well taken care of. By keeping an eye on potential issues and using data to understand customer behavior, you'll help us provide excellent service. Additionally, you'll keep track of agreements and customers satisfaction to make sure everything runs smoothly.
You're driven by a passion for customer success and take pride in delighting customers. You excel in communication, collaborate well with diverse teams, and manage your workload with ease, even under pressure. You are analytical and have high attention to detail. You anticipate challenges and proactively develop solutions to ensure a seamless customer experience. Additionally, you possess a proactive approach to customer acquisition, actively seeking out new opportunities and driving sales initiatives.
- Serve as the main point of contact for strategic customers, building and strengthening long-term partnerships.
- Understand customer pain points, drive solutions, and advocate for their needs to ensure a seamless customer experience.
- Accountable for achieving revenue goals, including identifying cross-sell and up-sell opportunities.
- Collaborate with internal departments, external associates, and partners to enhance the customer experience.
- Proactively identify account risks and opportunities, and develop action plans to address them.
- Collect and analyze customer data to drive outcomes and track key metrics like deliverables, revenue, and customer satisfaction.
- At least 2 years of experience in B2B/B2C outbound relations
- Experience delivering customer-focused solutions
- Proficiency in Microsoft Excel
- Familiarity with CRM systems. HubSpot and Salesforce- a plus
- Demonstrated expertise in meeting contract deliverables and surpassing revenue targets
- Outstanding English verbal and written communication skills
- Bachelor's degree
- Full time availability, Mon-Thurs 4:00pm to 12:00am, Friday afternoon (1-2 hours before Shabbat)
- Hybrid, 3 days in the office, 2 days WFH
Desired Characteristics:
- Strong collaborator who is able to engage across multiple teams
- Strong relationship-builder
- Analytical with a passion for data-driven decision making
- Team player with a "can do" attitude
- Ability to effectively prioritize tasks and manage time, even under high- pressure situations
Our aim is to exceed your expectations and simplify your collaboration processes. Our team of experts is on hand to assist you with your needs.