We create solutions that empower IP businesses to collaborate with global partners in a way that creates the results they desire. Our vision is to create an industry in which IP professionals have all the information they need to build successful relationships with their partners, globally. We continuously strive to enhance the quality of our offerings to exceed customers expectations.

We are located in the brand-new Azrieli Office building in Modiin, right next to the Azrieli Mall and just steps away from the train station!

As a Customer Success Manager, you will be the primary point of contact for key customers—owning the relationship, ensuring satisfaction, and driving long-term success. You’ll work cross-functionally to deliver value, proactively address challenges, and maintain high service standards through regular engagement, strategic business reviews, and performance tracking.

In addition to managing relationships, you will be directly responsible for revenue retention and growth across your accounts. This includes identifying upsell and cross-sell opportunities, reducing churn risk, and aligning customer goals with our solutions to maximize Net Revenue Retention (NRR). Your success will be measured by your ability to turn engagement into expansion and satisfaction into loyalty.

You are a customer-focused professional with a deep passion for delivering high-quality service and driving customer success. You take pride in building strong relationships, anticipating challenges, and proactively developing solutions to ensure a seamless and high-quality customer experience. With excellent communication skills, independent and proactive thinking, and a strong ability to solve problems, you collaborate effectively with diverse teams and manage your workload even under pressure. You possess strong people skills and a growth-oriented mindset, always seeking opportunities to exceed customer expectations while actively driving new opportunities and sales initiatives to fuel growth.

• Serve as the main point of contact for strategic clients, building and strengthening long-term partnerships.
• Understand client pain points, drive solutions, and advocate for their needs to ensure a seamless customer experience.
• Accountable for achieving revenue goals, including identifying cross-sell and up-sell opportunities.
• Collaborate with internal departments, external associates, and partners to enhance the client experience.
• Proactively identify account risks and opportunities, and develop action plans to address them.
• Collect and analyze customer data to drive outcomes and track key metrics like deliverables, revenue, and client satisfaction.

• 2-4 years of experience in B2B/B2C customer success.
• Proven ability to deliver client-focused solutions and consistently meet or exceed revenue targets.
• Proficiency in Microsoft Excel.
• Familiarity with CRM systems, such as HubSpot and Salesforce (a plus).
• Demonstrated ability to meet contract deliverables and surpass revenue goals.
• Outstanding verbal and written communication skills in English; additional languages are an advantage.
• Full-time availability, Mon-Fri, with a hybrid work model (3 days in the office, 2 days WFH).
• EMEA hours, but occasionally may require evening responses.
• Willingness to travel abroad 2-3 times per year for conferences or client meetings.

Desires Characteristics:

• Strong collaborator who is able to engage across multiple teams
• Strong relationship-builder
• Analytical with a passion for data-driven decision making
• Team player with a "can do" attitude
• Ability to effectively prioritize tasks and manage time, even under high- pressure situations