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AZAMI

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Join our amazing global team!

POSITION OPEN FOR

Chief Customer Officer

Number of open positions

01

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Learn more about the position below

About us

Azami Global is a successful, international scale-up in the LegalTech space, with the largest international community of IP professionals. We provide tech-enabled, high-quality, streamlined services to our clients who are primarily law firms and large corporations. We aim to be THE address for all IP lifecycle needs.

Location

Our offices are located in Beit Shemesh in the centrally located Neimi shopping center.

What you will be doing:

The global IP industry is complex and changing at an ever increasing pace. Azami seeks to be a leader in the field by providing a Platform for global collaboration between Innovative Corporates, Law Firms specializing in IP and IP Professionals all around the world. As the CCO, you will play a critical role in helping Azami develop this vision and execute it.

The CCO will be steeped in the world of IP and related technologies. You will have a direct impact on the business by evolving our organization to the growing needs of existing clients.

This strategic role will be a part of the Leadership Team, collaborate regularly with the CEO and include day-to-day management of several of Azami’s departments, among them Account Management, the Customer Support Group (CSG), Case Management and Renewals teams. You will partner with other leaders and stakeholders within the company, and work closely with Product, Sales and Marketing to ensure that Azami is maintaining and strengthening its competitive strength in the market.

Who are you?

The ideal candidate has previously scaled a SaaS business, has deep knowledge of Strategic Account Management as well as low-touch/digital Customer Service, and understands the importance of building relationships with clients, and engaging them regularly and effectively, as well as how to leverage data and use related metrics to improve a customers organization.

Key Roles and Responsibilities

  • Be a part of the Leadership Team, and evangelize the company’s vision throughout the organization.
  • Operationalize a seamless customer journey built on customer value across all functions to increase TTV, LTV & Revenue
  • Create proactive, repeatable processes and playbooks to drive consistently-strong Customer Experience and Satisfaction
  • Champion cross-functional initiatives to maximize Gross Revenue Retention and Net Revenue Retention and decrease Churn
  • Partner with Product and Digital to improve efficiency in the customer organization by driving productivity, increasing automation, and enhancing self-service
  • Recruit, motivate, and retain a high-performing customers organization, driving employee engagement, satisfaction, and morale
  • Build strong alignment with peers in Sales, Product, Marketing, Finance and other areas
  • Partner with the Product and Sales Leaders to drive product adoption
  • Act as the learning engine of the business to infuse the voice of the customer into all aspects of the business

Requirements:

  • An entrepreneurial mindset, with integrity and ambition
  • Understanding of and track record with a modern playbook for Customer Success
  • Functional leadership experience across multiple “post-sales” functions (e.g., Account Management, Professional Services, Customer Support)
  • Displays passion for customer needs with a focus on the customer’s overall health and  happiness
  • Experience building strong cross-functional relationships
  • Past success launching programs to improve Customer Outcomes and Experiences
  • Demonstrated history of performance orientation and exceeding goals
  • 7+ years of experience as commercial executive at medium to large B2B services or SaaS companies.
  • BA, MBA – an advantage

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